BESA Communication Center
Supported product versions

BESA GmbH provides free Basic Service after purchasing a license from our sales office or through our distributors. Expansion to Premium Service can be purchased. If you entered a License Plan, Premium Service is included in the subscription model.

  1. BESA Communication Center
  2. BESA Research

BESA Research

Research? Clinical? We work for all!

  • Suggest a new feature

    Let us know your idea for a new feature.

  • Report a bug

    Tell us the problems you're experiencing.

  • Technical support

    Need assistance with data processing? Need help installing, configuring, or troubleshooting? Select this to request assistance.

Powered by Jira Service Management
{"xsrfToken":"80485d627fd3d2494a0b30847f69c2c1c2b31b8f_lout","branding":{"id":"1","key":"sbr","name":"BESA Research","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d1a100","headerLinkHoverBGColor":"#d1a100","headerBadgeColor":"#d1a100"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1a112c6d-4391-4f9e-87d6-7d46f39484a8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjg2MTdlMy1lYWZlLTQzYjEtYjA0YS0zMTJlNmI3YWI1ZTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFhMTEyYzZkLTQzOTEtNGY5ZS04N2Q2LTdkNDZmMzk0ODRhOCI6WyJyZWFkIl19LCJleHAiOjE3NTIwNzMwNDgsIm5iZiI6MTc1MjA3MjQ0OH0.JoUKuzPE0EEBC6YBGsiv_tJsFKEfphY7UtM6SuUK1b8&client=c28617e3-eafe-43b1-b04a-312e6b7ab5e3&mode=fit","logoId":"1a112c6d-4391-4f9e-87d6-7d46f39484a8","isLogoAvailable":true,"helpCenterTitle":"Welcome to BESA","sharedPortalName":"BESA Communication Center","userInitialAnnouncementHeader":"Our knowledge database has not moved here yet...","userInitialAnnouncementMessageWiki":"<p>Please follow this link instead:<br> <a href=\"http://wiki.besa.de\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">http://wiki.besa.de</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to BESA","sharedPortalName":"BESA Communication Center","announcementHeader":"Our knowledge database has not moved here yet...","announcementMessage":"Please follow this link instead:\nhttp://wiki.besa.de","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#666666","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9fa1117a-f345-4791-87d7-af550bba1889/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjg2MTdlMy1lYWZlLTQzYjEtYjA0YS0zMTJlNmI3YWI1ZTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlmYTExMTdhLWYzNDUtNDc5MS04N2Q3LWFmNTUwYmJhMTg4OSI6WyJyZWFkIl19LCJleHAiOjE3NTIwNzMwNDgsIm5iZiI6MTc1MjA3MjQ0OH0.xIAuYQGS9fMclJSaOYDEKRbQAEMz82IRKb3YTZqyAWo&client=c28617e3-eafe-43b1-b04a-312e6b7ab5e3&height=300&mode=fit","bannerMediaApiFileId":"9fa1117a-f345-4791-87d7-af550bba1889","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sbr","projectId":10107,"serviceDeskId":1,"name":"BESA Research","description":"<p>Research? Clinical? We work for all!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"42","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://besagmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"43","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10550,"iconUrl":"https://besagmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need assistance with data processing? Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://besagmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://besagmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://besagmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://besagmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://besagmbh.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[43,42,1]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPBR","userLanguageHeader":"Supported product versions","userLanguageMessageWiki":"<p>BESA GmbH provides free Basic Service after purchasing a license from our sales office or through our distributors. Expansion to Premium Service can be purchased. If you entered a License Plan, Premium Service is included in the subscription model.</p>","defaultLanguageHeader":"Supported product versions","defaultLanguageMessage":"BESA GmbH provides free Basic Service after purchasing a license from our sales office or through our distributors. Expansion to Premium Service can be purchased. If you entered a License Plan, Premium Service is included in the subscription model.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMjg2MTdlMy1lYWZlLTQzYjEtYjA0YS0zMTJlNmI3YWI1ZTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwNzM2NDgsIm5iZiI6MTc1MjA3MjQ0OH0.Z7fb1_d3bC6l46G93noRT9HOBcN3A6XQcxKWW8dm5Dg","targetCollection":"upload-project-10107","endpointUrl":"https://api.media.atlassian.com","clientId":"c28617e3-eafe-43b1-b04a-312e6b7ab5e3","tokenDurationInMins":20}},"sharedPortal":{"name":"BESA Communication Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=besagmbh","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"80485d627fd3d2494a0b30847f69c2c1c2b31b8f_lout","baseUrl":"https://besagmbh.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://besagmbh.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"104857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c28617e3-eafe-43b1-b04a-312e6b7ab5e3","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c31fef603076473fa04bcc39e46d8d72","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}